Receive a Service Call by an Electrolux Service Technician where your product is deemed unrepairable. The Electrolux Service technician will advise you that you are eligible for the Better Living Offer The value of the offer is the service call out fee (as detailed on the Service tax invoice), excluding the cost of any spare parts purchased.

Participating Products you can purchase to be eligible for the cashback are the following:
AEG, BeefEater, Vintec, Westinghouse, Chef, Simpson or Kelvinator. *Excludes Westinghouse Small Appliances, Kitchenware, Audio Visual, Lighting, AEG Power Tools and IKEA.

Orders showing incomplete payment for the participating products will not be accepted.

Your Better Living Offer is valid for 3 months from the Service Call date.

Claimants must use your Unique Entry Resume link you received with your initial e-voucher

Follow the prompts on the application email you receive after your Service Call.

Please contact us on 13 13 49 or promotions@electrolux.com.au and quote your service order number.

You can access the full terms and conditions here.

The amount available for redemption as part of the Better Living Offer will be specified on the Better Living Offer issued to an Eligible Customer which amount will equate to the cost of the service call fee, excluding the cost of any spare parts purchased.

The cash back will be awarded in the form of a payment via EFT transfer to a nominated bank account.

Claimants should allow 6 – 8 weeks for payment of their cash back from the approval of their claim.

You will receive an email advising your payment failed and will be asked to resupply your EFT details for processing.

Only one (1) claim per Better Living Offer is permitted per purchase.

This is a secure website – your privacy is protected throughout the website. As per the Terms and Conditions, Electrolux may use your information for promotional, marketing and publicity purposes including sending electronic messages or telephoning you.

No, it is not. The name/entrant on the claim form must match the name on the receipt, in order to be eligible for this offer. Claims that are received showing a different name will be made invalid.

Unfortunately, not. You will need to find a family member or friend who has internet access who can help you complete an online claim.