Electrolux Better Living Offer


  1. Information on this offer forms part of these terms and conditions. Participation in this offer is deemed acceptance of these terms and conditions.
  2. The offer is from Electrolux Home Products Pty Ltd (“EHP“) of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341, and includes their officers, employees and agencies.
  3. Employees (and their immediate families), participating sales agents and agencies associated with this offer are ineligible to claim.
  4. This offer is open to Australian residents aged 18 years or over, who:
    • have made and paid for a service call by a certified Electrolux technician to carry out a repair of an appliance of the following brands: AEG, Electrolux, Vintec, Transtherm, Westinghouse, BeefEater, Chef, Simpson, Kelvinator, or Dishlex; and
    • have been informed by the authorised Electrolux Service Technician or Metropolitan Service Agent (MSA) that the appliance in unrepairable; and
    • have received by way of electronic direct mail (EDM) a voucher containing an offer to redeem a specified sum from Electrolux upon purchase of a Participating Product* from AEG, Electrolux, Vintec, Westinghouse, BeefEater, Chef or Kelvinator branded product from a participating Electrolux retailer (Participating Product) in accordance with these terms and conditions (Better Living Offer). *Excludes Westinghouse Small Appliances, Kitchenware, Audio Visual, Lighting and AEG Power Tools; and
    • have provided a valid email address to the authorised Electrolux Service Technician or MSA at the time of the service call. (Eligible Customer)
  5. Only one Better Living Offer can be issued for any one AEG, Electrolux, Vintec, Transtherm, Westinghouse, BeefEater, Chef, Simpson, Kelvinator, or Dishlex branded appliance that has been deemed unrepairable by an authorised Electrolux Service Technician or MSA during any one service call. The definition of “unrepairable appliance” includes, but is not limited to, extensive physical damage preventing reasonable repair or where the cost of repair greatly exceeds the nominal value of the appliance. The decision whether an appliance is unrepairable will be solely the decision of the authorised Electrolux Service Technician or MSA and no correspondence will be entered into in respect of that decision.
  6. No Better Living Offer will be issued unless the service call at which the appliance is declared unrepairable is paid in full at the time of service.
  7. Where an authorised Electrolux Service Technician or MSA determines during a service call that an appliance is unrepairable he or she will include a Better Living Offer code on the customer invoice. Each Eligible Customer who has provided a valid email address will be sent a Better Living Offer to the nominated email address within 72 hours of confirmation by Electrolux of payment of the invoice.
  8. This Better Living Offer is valid for 3 months from the service date stated on the Offer (Redemption Period) and can be used in accordance with terms and conditions as stated below.
  9. The amount available for redemption as part of the Better Living Offer will be specified on the Better Living Offer issued to an Eligible Customer which amount will equate to the cost of the service call fee, excluding the cost of any spare parts purchased
  10. In order to redeem a Better Living Offer an Eligible Customer must, within the Redemption Period:
    • purchase a Participating Product from any participating Electrolux Retailer;
    • submit proof of purchase and the documentation required as specified in clauses 16, 17 and 18 of these terms and conditions.
  11. Purchasers of Participating Products for Government and Commercial contract sales, second quality (T2), and auction goods are excluded from this offer. T2 goods are products bearing serial numbers with the prefix “A”, “B” or “C”.
  12. For the purposes of these terms and conditions, the following definitions apply:
    • ‘participating a Electrolux retailer’ means only retail partners of EHP (including online retail partners) approved by EHP;
    • ‘Purchase’ means an order placed and payment made in full for the Product. “Purchase” does not include:
  13. Only one (1) claim per Better Living Offer is permitted per purchase.
  14. Better Living Offers are non-transferable and can only be used by the individual listed in the original service call within the Electrolux Home Products Pty Ltd service database.
  15. If a new appliance purchased is less than the value of the Better Living Offer the redemption will only be to the value of the purchase and any remaining value on the Better Living Offer will be forfeited.
  16. In order to submit a Better Living Offer Claim, an Eligible Customer must complete the official claim form via the Better Living Offer link provided in their original email (Claim Form). Pre-populated Verified fields include (but are not limited to) – Service Technician Name, Service Technician Date, Service Technician Number, Customer Details: First name, Last name, contact phone number & consumer email address.
  17. An Eligible Customer must complete on the Claim Form the delivery address of the original service call and the details of the new product purchased including product model number, serial number, purchase receipt number, purchase receipt date and store of purchase & scan and upload their purchase receipt/Tax Invoice. A valid Receipt/Tax Invoice is to contain the name of the retail store, a valid Australian Business Number (ABN), the details of the purchased appliance (model number and description) and the full name of the purchaser.
  18. The value of the Better Living Offer will be determined by Electrolux and the amount paid via electronic funds transfer to a nominated bank account. The Eligible Customer must nominate his or her chosen payment method on the Claim Form when submitting their claim online. The claimed cashback is not transferable or exchangeable and is not redeemable at the point of purchase.
  19. Eligible Customer should allow 6 to 8 weeks from submitting their claim to receive their cash back.
  20. EHP reserves the right, at any time, to verify the validity of claims and Eligible Customers, and purchase receipts and to disqualify any Eligible Customer who submits a claim that is not in accordance with these terms and conditions.
  21. EHP’s decision is final and no correspondence will be entered into.
  22. Any personal information collected in order to carry out the redemption process will be managed in line with The Privacy Act 1988 and the National Privacy Principles. All personal information is treated as confidential and will only be used for the purpose for which it was collected or for a related purpose. Related purposes include, but are not limited to, research carried out within EHP to improve products or services, auditing and rectifying errors and/or complaints.
  23. Nothing in these terms and conditions is or is intended to replace, effect or alter any rights which an Eligible Customer may have under the Australian Consumer Law.